No Product Return We do not accept returns on the services rendered.

📄 Real Estate Service Cancellation and Refund Policy

This policy outlines the procedures for service cancellation and the refund status of fees paid to Leda Othman, Real Estate Agent (affiliated with Keller Williams Realty). Since real estate brokerage is a professional service, not a physical product, our policies focus on service agreement cancellation and the non-refundable nature of fees once commitment or service delivery has begun.

1. Governing Legal Document

All specific terms regarding the commencement, termination, fees, and commissions are governed solely by the signed, legal service agreement between you and Leda Othman / Keller Williams Realty (such as a Listing Agreement or Buyer-Broker Agreement).

2. Non-Refundable Fees and Payments

The following fees are considered final and non-refundable once processed:

• Retainer Fees: Any money paid as a non-refundable retainer for the purpose of securing our services and committing agent time is final. This fee is earned upon receipt.
  
  
• Fees for Services Rendered: Any payments made for services that have already been executed (e.g., professional photography, virtual tours, staging consultations, appraisal fees, or detailed market analysis reports) are final and non-refundable.
  
  
• Commissions: Commissions earned upon the successful closing or termination of the contract (as outlined in the service agreement) are non-refundable.
  
  

3. Exceptions (The Only Potential for Refund)

A full or partial refund will only be considered under the following limited circumstance:

• Payment Error: If an accidental overpayment or duplicate transaction occurs due to a processing error, the excess amount will be refunded to the original payment method. All refunds are subject to and conducted in compliance with governing real estate laws, regulations, and brokerage policies.
  
  

4. Cancellation of Service Agreement & Required Approvals

• Termination Process: Service agreements must be terminated in writing according to the notice period and specific terms detailed in your signed contract (if applicable).
  
  
• Financial Obligation: Termination does not entitle the client to a refund of any retainer fees or fees for services already completed, as described in Section 2. The client may also be obligated to pay for services rendered up to the point of cancellation, as defined in the service agreement.
  
  
• Broker Approval: All service agreement terminations and associated financial resolutions are subject to final approval by the Broker-in-Charge and must comply with all governing real estate laws, regulations, and Keller Williams Realty brokerage company policies.
  
  

5. No Product Return Policy

As the service provided is a non-tangible professional real estate service, there is no "product" to return. We do not accept returns on any services rendered. Any and all issues related to satisfaction, cancellation, or fees are managed exclusively under the terms defined in this policy and your signed service agreement.